Returns & Exchanges

NOTE: Your statutory rights are not affected in any way

In accordance with the Distance Selling Regulations (DSR’s) UKSmobility.com gives customers a 7 day "cooling off" period in which orders can be cancelled after the delivery date. Upon receipt of the goods, if you require to return or exchange the product[s] you will be personally responsible for return delivery incurring any delivery cost but will receive a full refund for the product purchased providing the goods are in re-saleable condition. We do recommend that you pay for a tracked/signed delivery for your protection. If you would like to return or exchange your product[s] please contact Customer Services on 0161 973 4011, Monday-Friday 9am – 5pm for a Credit Return Reference Number. If you are unable to return the product to us we can provide this service for you at various fees depending on type of item[s] you are returning.

Please note that products returned without a clearly identified Credit Return Reference Number will be shipped back to the customer. Returned product[s] must be complete, unused, in an undamaged state and returned in their original outer packaging. If products are not in a re-saleable condition on return, UKS Mobility Limited reserves the right to charge for repair, replacement or repackaging of any products not returned in their original condition. This charge may include the cost of parts, materials, packaging, labour and any subsequent loss to UKS Mobility Limited.

All refunds will be processed within 30 days following receipt and inspection of goods.